Legal
75 Soft Concierge Program — Terms and Conditions
Time Managed LLC ("Time Managed," "we") and the enrolling client ("Member") agree as follows.
1. Program term
Enrollment is open from November 1 through November 17, 2026. The program runs for 75 consecutive calendar days beginning on the Member's enrollment date, as confirmed in the welcome email. Unused days do not roll over, extend, or convert to credit.
2. Plans, fees and payment
Members choose one of two plans at enrollment: the Digital Executive Concierge ($2,000; $1,800 early-bird when paid in full by November 9, 2026), available anywhere in the United States, or the Atlanta White-Glove Concierge ($3,250; $3,000 early-bird when paid in full by November 9, 2026), limited to 12 Members. Fees are due in full at enrollment unless a payment plan is selected. Payment-plan members must keep payments current; service pauses on any missed payment until it is paid.
3. What “unlimited” means
Members may submit unlimited requests during the term. Requests are worked one at a time per Member, in the order received, during business hours. Unlimited refers to the number of requests, not simultaneous or round-the-clock service.
4. Business hours and response time
Service hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern, excluding [Nov 26–27, Dec 24–25, Dec 31, and Jan 1]. We respond to new requests within [1] business day. Completion time depends on the task.
5. Task size
Any single request expected to take more than [2] hours may be divided into smaller parts, each completed in turn.
6. Included services
Both plans include digital concierge services: travel research and booking, flight hunting, scheduling and reminders, household and vendor coordination, reservations and bookings, gift research and ordering, and similar remote personal-assistance tasks.
7. In-person errands (White-Glove only)
In-person errands are included only with the Atlanta White-Glove plan; Digital Executive Members may not book errands. White-Glove Members receive up to 2 in-person errands per week within 25 miles of Atlanta, requested at least 48 hours in advance and batched on scheduled zone days. Unused errands do not roll over. Members who use both weekly runs may buy an Errand 3-Pack for $199 or single additional runs at $75 each. Runs requested less than 24 hours in advance carry a $65 same-day/rush surcharge and are subject to availability. Saturday and Sunday runs are billed at $85 per hour. Additional distance is billed at $0.75 per hour plus mileage.
8. Exclusions
The program does not include childcare, pet care, elder or medical care, cleaning, transporting people, legal, tax, medical, or financial advice, event-day staffing, or any unlawful, unsafe, or unethical request. We may decline any request at our discretion.
9. Third-party costs
All purchases, tickets, deposits, delivery charges, and vendor fees are the Member's responsibility and are not covered by the program fee. We will get approval before spending more than [$X] on the Member's behalf.
10. Travel bookings
Complex itineraries (three or more destinations, or groups of six or more travelers) may be quoted separately through Your Travel Maven.
11. Third-party providers
We arrange services with vendors, airlines, hotels, and other providers but do not control them. We are not responsible for their errors, delays, cancellations, or quality.
12. Account use
The program covers one Member and one named household member. It may not be shared, transferred, or resold.
13. Communication
Requests must be submitted through [email / request form / app]. Calls are by appointment.
14. Member responsibilities
The Member provides accurate information, timely approvals, and any access needed. Delays in Member responses do not extend the term.
15. Fair use and termination
We may pause or end the program for abusive conduct, harassment, repeated out-of-scope requests, or attempts to share the account. If we end the program without cause, the Member receives a pro-rated refund for unused days.
16. Refunds
Members may cancel within [3] days of enrollment for a full refund if no requests have been submitted. After that, fees are non-refundable.
17. Confidentiality
We keep Member information private and use it only to provide the services. Members should not share passwords; we prefer delegated access where available.
18. Limitation of liability
Our total liability under this program will not exceed the fee paid by the Member.
19. Governing law
These terms are governed by the laws of the State of Georgia.
20. Acceptance
Enrollment and payment confirm the Member has read and agrees to these terms.
Ready to hand off your holiday list?
Back to 75 SoftQuestions about these terms? Contact Time Managed LLC at timemanagedllc.com.